Why is client-centricity especially important in times of COVID, and how can asset and wealth managers adopt this mindset?
Clear client segmentation is key to survive nowadays within the asset and wealth managed industry. Especially in times of COVID-19, it’s important to understand the client's needs, and create a personalised experience for them. In this week's episode, Marcel Tschanz and Nadia Mouzo share their thoughts on how asset and wealth managers should be more client-centric, in order to differentiate themselves from others.